We know that there are times when it is difficult to deal with tenants. Not just tenants but people in general can be less than respectful, in fact, downright mean when they feel that they are not being heard. Especially when they are requesting or demanding that you do something, fix something, replace something…
Keeping a positive and respectful attitude can keep the waters calm
- Take their requests seriously. Instead of just seeing dollar signs think about what their request will do for your property in the long run.
- Remember that the tenant is paying you to live in your property. There are many other landlords offering the same thing and they can easily pay someone else.
- Make sure the tenant knows that you hear them. If they feel they are being ignored tempers will flair.
- Instead of just saying “NO” to all of the requests try to compromise. “I cannot replace the deck right now but I will have someone replace the rotting boards.”
Some people can be impossible to please but you must attempt to reach a middle ground. When you hire a property manager, we can take that burden on. We deal with tenants every day. Understanding the laws and how those apply to homeowners, landlords and tenants gives us the knowledge to deal with tenants in a factual and respectful manner.
A good property manager is worth their weight in gold when it comes to having the knowledge and skills to handling these complex situations. Remember, the sun is always shining somewhere. If you are not up for dealing with tenants give KPM a call today.
Written By: Kathy Sjomeling and Erin Trojanowski